Business Terms
- 1. Conditions of use
- 2. Orders and Cancelation
- 3. Safe and secure shopping with SSL
- 4. Payment options
- 5. Delivery times and shipping charges
- 6. Exchanges and Returns
- 7. Exchange of Broken or Incorrect Items
- 8. Shipping damages
- 9. Conditional Sale
- 10. Limitation of Liability
- 11. Privacy Policy
- 12. VitaminExpress Website
- 13. Copyright
1. Conditions of use
topWelcome to VitaminExpress. If you visit or shop at VitaminExpress you agree to accept the following terms. They apply to all orders placed on our website or over the phone, fax and eMail. By accepting your order an agreement is established between you and VitaminExpress LLC, 1601 N. Sepulveda Blvd., Manhattan Beach, CA 90266, USA. Other terms of use are not valid if not agreed upon in writing.
2. Orders and Cancelation
top You can place an order as follows:1. By using the shopping cart on our website
2. By sending us an orderform by postal mail or fax
3. By sending a detailed order by eMail
4. By phone Monday through Friday 9 a.m. to 6 p.m. CET
We will send you a confirmation eMail after receiving your online order. As soon as your order is shipped we will inform you about it with a second eMail. In the unlikely event that one of our suppliers is unable to deliver the items we ordered, VitaminExpress can withdraw from the agreement. You will be informed immediately by eMail that we cannot deliver the items you ordered.
3. Safe and secure shopping with SSL
topOur SSL (secure socket layer) software is the industry standard for secure online transactions. All personal information such as credit card numbers, name and address are encrypted so that it cannot be read by anyone as it travels over the Internet. This means that all sensitive data are absolutely safe from fraud.
4. Payment options
topWe offer the following payment options (depending on the Shipping country):
4.1. Creditcard:We accept payment by Visa and Mastercard. Simply enter your credit card number and expiration date. The total amount will be charged to your creditcard the day we ship your order.
4.2. Cash on Delivery:You pay your order directly to the postman when you receive your package. If you are not at home he will leave a note to let you know at which post office you can pick up your package.
- COD Costs Germany: The Deutsche Post will collect Euro 2,- in addition to the COD payment upon delivery as a fee to process the payment. We do not have any influence concerning these charges. Save these costs by choosing another payment method.
- COD Cost Switzerland: COD shipments in Switzerland are very expensive (around 15 Francs per shipment). The Swiss Post will collect these charges together with the Total of your order. To avoid these additional costs we recommend to choose a different payment method.
4.3. By Debit Note:If you like to pay by debit note you agree that we deduct the total amount from your bank account. Note: We can only accept payments by debit note from our German and Austrian customers. In some cases we may refuse to accept the payment by Debit Note for orders from new customers and offer another payment method instead.
4.4. PayPalIf you choose PayPal as you payment method, you will be transfered to the Paypal website after clicking "Send Order". After finishing the payment with PayPal you will be transferred back to the VitaminExpress Website, where you can review your order confirmation.
4.5. PrepaymentYou transfer the Order Total to our account in advance. We will send you our bank information with the Order confirmation. After receiving your payment we will ship your order and send you a shipping confirmation by email.
5. Delivery times and shipping charges
topMost of the products offered on our web site are constantly in stock. If an item should be out of stock we will inform you by eMail. We process your order immediately and usually it should be ready for shipping within 24 to 48 hours. Please add this timeframe to the delivery time shown below to calculate the approximate arrival time at your destination.
| Country of Destination | Delivery Time | Total Purchase of less than EUR 75,- | Total Purchase of EUR 75,- and more |
|---|---|---|---|
| Germany | 2-5 Business days | EUR 4,50 | Free |
| Austria | 2-5 Business days | EUR 4,50 | Free |
| Switzerland, Liechtenstein | 5-8 Business days | EUR 9,00 | EUR 4,50 |
| Rest of Europa | 7-14 Business days | EUR 9,00 | EUR 4,50 |
| Rest of the World | 7-21 Business days | EUR 29,00 | EUR 19,00 |
Custom charges and duties for shipments outside of the EU
Deliveries to countries outside the European Union are subject to customs fees, import duties and taxes that vary from country to country. For further information concerning these charges and other import regulations please contact the competent customs authority in your country.
Prices and VATAll prices listed on our website are in Euros including VAT. VAT rates do not apply to deliveries outside the EU and will thus be deducted from the listed prices. Shipping costs will be applied seperately, depending on the order volume and shipping country (see table above).
6. Exchanges and Returns
topIf you are not entirely satisfied with your purchase, you may return the items no questions asked within 30 days of delivery for a full refund. In any case we will cover the cost and risk of the return shipment. We will refund the purchase price within 7 days of receiving your return shipment. Shipping costs cannot be refunded.
Simply fill out the provided return form and send it back to us together with the items carefully packaged. Our addresses are:
Return Address for Germany:
VitaminExpress LLC, Heuriedweg 20, 88131 Lindau, Germany
Return Address for Austria, Switzerland and all other countries:
VitaminExpress LLC, Versandservice Österreich, 6960 Wolfurt, Austria
(Please use only the Postal Service for returns to this address)
7. Exchange of Broken or Incorrect Items
topIf we made a mistake and you did not receive the items you ordered or if the items you received are damaged, please call us or write an eMail or give us a call. Simply fill out the provided return form and ship it back to us together with the items carefully packaged.
After receiving the exchange or replace shipment you are required to return the original shipment within 30 days. In any case we will cover the cost and risk of the return shipment. The limitation period is 24 month, beginning at the date of delivery.
Our eMail Adress is: info@vitaminexpress.netYou can reach us under the following phone numbers:
Germany: 089 915 915
Austria: 01 533 20 07
Switzerland: 043 211 07 35
8. Shipping damages
topIf you receive a damaged package make a complaint immediately with the delivery person and refuse to take the package. Also contact us and we will send you a replacement for the damanged items free of charge. The period of limitation is 24 month, starting the date of shipment.
9. Conditional Sale
topAll goods delivered to you are the property of VitaminExpress LLC until fully paid.
10. Limitation of Liability
topThe products and information found on the VitaminExpress web site are not intended to replace professional medical advice or treatment. All people who keep to a diet or intend to cure a particular disease should first seek the advice of a health care professional. All provided content on this website is for informational purposes only and not meant to substitute the advice of your physician or other medical professionals. Do not use the information contained herein for diagnosing or treating a health problem or disease. VitaminExpress LLC is not responsible for any statements, claims or directions of use that various manufacturers make about their products. Neither can we be held responsible for typographical errors or product formulation changes. In case you suspect to have a medical problem, please contact a health care professional. Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. VitaminExpress LLC cannot be held responsible for side effects or health damages occuring from the improper use of products offered on this website.
11. Privacy Policy
topAll personal data you submit are exclusively used to process your order and to guarantee easy and comfortable shopping. Under no circumstances will VitaminExpress disclose any of your data to third parties.
12. VitaminExpress Website
topThe VitaminExpress website is operated by VitaminExpress LLC, 1601 N. Sepulveda Blvd., Manhattan Beach, CA 90266, USA.
13. Copyright
topNo material from the Web Site may be copied or reproduced (including print in hard copy) without the prior written consent of VitaminExpress LLC. The user may print, in hard copy, portions of the Web Site only for the purpose of placing an order with VitaminExpress. Vitaminexpress accepts no liability for inaccuracies or typographical errors. The place of jurisdiction is Manhattan Beach, California, USA. Contents are Copyright © 1998-2009. All rights reserved.
+49 89 915 915 |
Austria